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Sunday Times ‘Tradesmen you can trust’

Barbara is happy with the London builder she found onloneBarbara McHugh used the ProblemSolved website to find a builder to change the bedroom and bathroom layout of the second floor of her penthouse in Lauderdale Tower, in the Barbican complex in central London.

I’ve had dreadful trouble with builders over the years, so I was interested in any method of going by recommendation, says McHugh, 59, who runs an IT company with her husband, Peter, 61. Her search of the site led her to Mark Turner. I liked what people had said about Mark. He was quick to get back to me and when he came round he had some brilliant ideas. Even though the job turned out to be bigger than expected, we went only slightly over budget, and he never did anything before getting our approval. He cared about his work and paid attention to detail. You’re never really sure the comments on these sites are genuine, but he more than lived up to his recommendations.

The brief for this project was to provide a complete refurbishment of a second floor suite, including 2 bathrooms, and structural alterations. Again, budget was important and we were able to achieve a very high standard of finish by clever usage of products that looked a lot more expensive than they really were. As a result of this project we are now on the list of approved Barbican contractors.